Your Questions – Our Answers
Here we answer your questions about bookings, amenities, and everything you need to know.
Good day, we would like to make a reservation with you. I have a motorcycle trailer; is there a special parking space available?
Unfortunately, we are unable to offer parking spaces for trailers or vehicles weighing over 3.5 tons at our boarding houses.
Best regards
Your Villa Viktoria Team
Hello, can we bring our dog/cat?
Pets are welcome upon request. Please inform us in advance about the pet you plan to bring.
Please note that we may need to decline the inclusion of multiple pets or pets that could cause damage to the apartment on a case-by-case basis. Additionally, we would like to remind you that you are liable for any damage caused by your pet.
Best regards
Your Villa Viktoria Team
Is smoking allowed on the balcony/terrace?
You are welcome to smoke on our balcony or terrace. Please ensure that the smoke does not enter the interior of the apartment. Smoking inside the apartment will result in a penalty fee and additional cleaning charges.
Best regards
Your Villa Viktoria Team
Can the sofas also be used as sleeper sofas?
Our sofas are not intended as sleeping accommodations. Our apartments are designed for 2 or 4 guests. Should more people stay than booked, we reserve the right to charge additional fees.
Best regards
Your Villa Viktoria Team
Do your rooms also have wool blankets for cooler nights?
We do not provide wool blankets in our apartments. However, all our bedding is allergy-friendly. Of course, you are welcome to bring your own wool blankets if needed.
Best regards
Your Villa Viktoria Team
Hello, do you offer breakfast as well?
Unfortunately, we do not offer breakfast. However, all our apartments are equipped with a fully furnished kitchen, where you can easily prepare your breakfast at your convenience.
Best regards
Your Villa Viktoria Team
Do you offer bike storage?
Hello, can we store our bikes securely?
At Villa Viktoria 1, unfortunately, there are no bike storage facilities.
At Villa Viktoria 2, you can securely store your bike in our underground garage.
At Villa Viktoria 3, you have the option to park your bike on our property (unattended).
We kindly ask that you do not bring bicycles into the apartment, as damage has occurred in the past. Thank you for your understanding.
Best regards
Your Villa Viktoria Team
Hello, how does electric car charging work at your property (free or paid)?
At Villa Viktoria 1, electric car charging is not available. The nearest public charging station is located 100 meters from our apartment.
At Villa Viktoria 2, two charging stations are available. You will need a charging card to charge your car. The price is determined by the Stadtwerke Ingolstadt
At Villa Viktoria 3, one charging station is available. You will need a charging card to charge your car. The price is determined by the Stadtwerke Ingolstadt.
Best regards
Your Villa Viktoria Team
Hello, where can I dispose of additional trash if more accumulates?
All of our boarding houses are cleaned once a week by our staff, and the trash is removed. Alternatively, you can dispose of additional trash as follows:
In Boardinghouse Villa Viktoria 1, please bring your trash to the basement, where a large trash bin is available. It is emptied every 2 days.
In Boardinghouse Villa Viktoria 2, you will find several trash bins in the underground garage where you can dispose of your trash.
In Boardinghouse Villa Viktoria 3, several trash bins are located directly in front of the building for your convenience.
Best regards
Your Villa Viktoria Team
Where can I find the Wi-Fi password?
The Wi-Fi password can be easily found in your apartment – both elegantly displayed in a picture frame and conveniently provided in a brochure.
Mit freundlichen Grüßen
Ihr Villa Viktoria Team
Hello, is the final cleaning included?
Final cleaning is included in your stay. However, we kindly ask that you place your used kitchen utensils in the sink or dishwasher. If there is excess waste, please leave it in a visible area within the apartment or use our designated trash bins. Please be aware that additional charges may apply for excessive cleaning.
Mit freundlichen Grüßen
Ihr Villa Viktoria Team
What should I do if something is damaged or defective?
We sincerely apologize for any inconvenience caused. Please notify us immediately via email or phone, and we will resolve the issue as quickly as possible. Our goal is to ensure that your stay remains comfortable and enjoyable.
Mit freundlichen Grüßen
Ihr Villa Viktoria Team
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